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Posts: 1
Registered: ‎01-26-2019

Damaged laundry room carpet during delivery & installation

Ordered washer, dryer, refrigerator and chest freezer from Best Buy in November for delivery today. The washer, dryer and chest delivered today and installation timely and quick. I didn’t really watch them install them as I had my baby with me and they seemed quite nice but I went to check it out immediately they left and I noticed they tore my laundry room carpet right under the washer & between the washer and dryer. It’s a brand new house, we moved in this morning. It was disappointing enough I was informed just yesterday my refrigerator is back ordered till February 25! I had to order a new refrigerator yesterday with additional cost as they couldn’t honor November prices!! This whole experience wasn’t a good one for me at all!!
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Registered: ‎11-30-2015

Re: Damaged laundry room carpet during delivery & installation

Hello, rhookie,


Congratulations, on your new home! Thank you for choosing Best Buy for your appliance needs. We appreciate the time you’ve taken to share your experience with us. We’re sorry for our tardy reply, but we’d be happy to see what light we can shed on this for you at this time.


Have you filed a claim regarding the damage to your home with Sedgwick Claim Management Services? That would be the best option available to seek assistance with your laundry room flooring. We’d be happy to provide you the phone number, if that step hasn’t been taken yet.


Our Price Match Guarantee does not apply to previous sales prices. We’re sorry if upon making your request that may not have been articulated to you when ordering a different refrigerator. It may, however, come into play if a lower the price is available within your Return & Exchange Promise of your refrigerator. Please let us know, if you have any additional lingering concerns or questions you need assistance with. We’d be happy to help you address them.



Mariah|Social Media Specialist | Best Buy® Corporate
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