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Posts: 1
Registered: ‎04-03-2019

Damaged house after installation

Best Buy contracts 3rd party and when they do a terrible job and cause flooding in the house NOBODY wants to take any responsibility!!!
Middleman installed the garbage disposal and dishwasher and they did not do a proper job. Water was leaking for I don’t even know how long under the dishwasher and garbage disposal. They came out few times and fixed the leak however they do not want to take any responsibility for the damaged hardwood floors, crawl space full of water, damaged personal belongings and mold!!! This was a terrible customer service! I will be hiring a lawyer and reporting this story to all the local TV channels. I am disappointed with the 3rd party company and the Best Buy!!!
Posts: 2,320
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Registered: ‎08-08-2017

Re: Damaged house after installation

Hi there, Dinazar84,


Welcome to our community.  Whenever I have something installed or delivered in my home, I trust that the teams who perform any work will treat my property with care and be sure to not cause any damages.  I was unhappy to hear you're having trouble getting ahold of the right individuals to discuss the leaks and flooding in your home, and I apologize for the obvious inconvenience this has caused you.


I'd be happy to look into this for you, but I’ll need some additional information from you first.  When you can, please send me a private message that includes the following:


Your full name

Email address

Phone number

Sedgwick claim number

Order number, or:

Customer Service Pin from the bottom of your receipt


To send me a private message, just click on the blue button in my signature below labeled “Private Message”. 


I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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