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Posts: 1
Registered: ‎12-09-2020

Damaged floors delivering TV

The delivery indivisduals damamged my flloor when they dropped the legs for the TV. I cant get a hold of anyone and I need assitance. Brand new floors with damage and the guys tried to brush it off. 

Posts: 1,020
Topics: 75
Kudos: 124
Solutions: 50
Registered: ‎10-19-2017

Re: Damaged floors delivering TV

Hi, moralesjr23,


Welcome to our Best Buy forum community and thank you for taking the time to create an account to share this with us. Getting a new TV is a big deal, which is why we are honored that you decided to place this order with us. However, the experience you described is a far cry from the stress-free delivery we had planned to provide!


I know I take a lot of pride in my home, so I imagine you do as well. That's why it's disappointing to learn that your floor was damaged during your TV delivery. While I would love to help you with this, you would need to call (888) BEST-BUY or (888) 237-8289 to report this damage. Our phone agents can then help you with filing a claim with our insurance company to look into the damage.



Elle|Social Media Specialist | Best Buy® Corporate
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