Delivery & Installation

[Maggieb0592]

Hi all, I’m new here but hopeful for support. I had a new range delivered today, my husband was here for the delivery but was never asked to inspect or sign anything. Well upon admiring the new oven, you could see a dent when the bottom door was opened. After more inspection the dent was rather large on the side and also on the side of the door. I sat on hold well over an hour with no answer. I sat on chat hold for 30 minutes only to be transferred between 6 agents and finally told they couldn’t help me because my order wasn’t updated from delivery and to chat back another time. I personally do not think that was an acceptable answer for an item that had been ordered a month ago and just now delivered. Online says the ovens if ordered now won’t be available for another month. Is there a direct line that I can call to get this resolved quickly?

[Maggieb0592]

Update- I’ve secured an exchange but it will not make it to me for another month from Southaven, MS and they will not pick up the damaged item before then. I’m so confused why they keep telling me it’s because of LG itself being out of stock, yet the oven is in stock for pickup today at a warehouse in Texas and they won't have it transferred. There will also be this same oven in stock in Jackson, MS next week but they aren't willing to have that transferred either. I could cancel my order and drive to Jackson to get it, but then I'd have to deal with returning the damaged item. Best Buy is not for the customers anymore.

[Allison-BBY Social Media Specialist]

Hi, Maggieb0592, and welcome to our online community!

Thank you for reaching out on the forum for support. I hate to hear you noticed damage to your oven, as I'm sure you and your husband were excited to add this new appliance to your kitchen in new condition. I know that being put on hold is less than ideal, and I can understand your confusion now that you're left waiting a month for a new unit.

I'd like the chance to document your feedback in our corporate system, and see if there's any further assistance I can offer in this situation. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

All the best,