09-10-2020 08:49 PM
09-11-2020 01:17 PM
09-14-2020 11:18 AM
Hi, Maggieb0592, and welcome to our online community!
Thank you for reaching out on the forum for support. I hate to hear you noticed damage to your oven, as I'm sure you and your husband were excited to add this new appliance to your kitchen in new condition. I know that being put on hold is less than ideal, and I can understand your confusion now that you're left waiting a month for a new unit.
I'd like the chance to document your feedback in our corporate system, and see if there's any further assistance I can offer in this situation. To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.
All the best,