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Posts: 1
Registered: ‎10-11-2018

Damaged Samsung Refrigerator - No Call Back about Claim

I am trying to resolve a claim regarding a damaged Samsung fridge. The item was not damaged during install, the damage was discovered underneath the packaging/shipping foam. 

 

The delivery crew opened a claim before leaving the house, and I spoke with someone on the phone who had to "do some research" and promised to call me back. I have yet to receive a call back and it has been a week. 

 

I have a claim number and the name of the person I spoke with. 

 

How do I get ahold of her to get this situation resolved? The damage is bad enough that we would like a replacement. This is an expensive appliance and shipping damage is not acceptable.

 

Thanks,

Hans

Posts: 3,998
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Registered: ‎12-23-2016

Re: Damaged Samsung Refrigerator - No Call Back about Claim

Hi Hans,


Thanks for reaching out to us here at the forums. I’m sorry to hear that there were issues with your new fridge.


I’d be happy to look in to this for you to see if I can get an update on the status of your claim. Please send me a private message, through the link in my signature below this post, with some order details. I’d need your name, email address, phone number, along with the claim number and the name of the person you spoke with.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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