10-07-2021 01:42 PM
They say my order is “in transit”, and it can’t be changed or another delivery scheduled until that has cleared. They say they will “escalate my request”, “fill out a form”, “put it in the queue”, “have a supervisor call me”, and my status should clear in 24 hours. Nothing has happened; no one has called. It’s now been 7 weeks.
I just want the undamaged refrigerator freezer/I paid for. Best Buy is ignoring me. Can you help? Thank you.
10-08-2021 04:52 PM
Hi there, mainswor, me a
Welcome to our community forums. I appreciate you taking the time to write to us and letting us know about your experience with this order. I know that a new appliance is a big purchase and I would want everything to be perfect if I were in your shoes. I would be glad to review your case history and see what options I may have to help.
I will need to gather some more information in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.
|AndrewB|Social Media Specialist | Best Buy® Corporate|
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