09-14-2019 12:56 PM
We ordered a refrigerator on August 23, 2019.
Delivery was September 13, 2019.
We were instructed to have the old refrigerator removed prior to delivery -- which we did.
Refrigerator did not even make it in the door because delivery driver found that the bottom of the front had two distinct dents (obviously from a fork lift or pallette lift).
Delivery driver was very nice and asked if we wanted to return the refrigerator -- and we did.
Delivery driver put refrigerator back on truck and we received a telephone call in which the Customer Service Representative told us that "since you refused delivery" they now they would take the refrigerator back to the warehouse to check it out before anyything else would be done.
Finally, the rep informed us we would be called by customer service by the next morning (today).
Received no telephone call this morning, so spent a long time going through telephone line to reach customer service after 1:00 PM.
Now told that the earliest the delivery of a (hopefully) un-damaged refrigerator will be some time in October!
Why is there zero responsibility on the part of Best Buy to rectify a situation caused by there own carelessness???
Will anyone check to find out who at the warehouse placed an obviously damaged refrigerator on the truck in the first place???
09-18-2019 06:35 PM
I appreciate you reaching out!
Having something of this nature come up is never an ideal situation and I do apologize for the delays you've faced. Since you last reached out to us here on the forums, were you able to get this resolved? If not, please feel free to let us know and we'll gladly see how we can help!