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Posts: 1
Registered: ‎11-19-2022

Damaged Property

I had a delivery today from PTG which is a third party delivery company. I had them deliver my order and put it in the garage. I was talking to the one driver and the other driver decided to go up to my motorcycle and sit on it without permission. He ended up knocking the bike over and it fell on its side. I did not give him permission to touch my vehicle but he did behind my back. Of course Best Buy customer support acts like they’ve never dealt with personal property damage before. Therefore I’ve had 2 people over the phone straight up hang up on me!! How can I submit a claim to get my vehicle repaired?
Posts: 248
Topics: 7
Kudos: 47
Solutions: 15
Registered: ‎11-08-2021

Re: Damaged Property

Hello, lauraelizabeth,


Welcome to our forums! I would be frustrated as well if someone damaged my motorcycle.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.


Aaron G|Social Media Specialist | Best Buy® Corporate
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