10-05-2022 10:00 AM
I ordered a Bosch Dishwasher on September 15, 2022 to be installed on October 4, 2022. After receiving text messages that it would be delivered between 12-8 PM, the window was adjusted to 12-2 PM. At 2:30 PM, I called and the agent said my window was not 12-2 PM, it was 3-5 PM. When I told him my info was no the same as his and it even said "they were running a bit late," he told me that time frame isn't used and it was always 3-5 PM. Anyhow, they arrived and installed the dishwasher at 3:30 PM.
The dishwasher was damaged somehow and is pitted across the front of it. The installer reported the damage and Best Buy called me a short time later and said it could be exchanged or I could receive $150 credited back to my original form of payment. I told the Best Buy agent we would talk about it and I would call back on October 5, 2022 with our decision.
I called 888-237-8289 and spoke with a rep. I told the agent we wanted the cash back. He said it was not a credit back like I had been told, but a $150 gift card to be used at Best Buy. I asked to speak with a supervisor. He said he worked from home and he could ask for someone to call me. He also said that he couldn't verify what the previous agent had told me. Was I not telling the truth? He said his boss, Melanie, would call me. Unfortunately, this agent was not able to help me at all.
Now, what do I do? Best Buy has 2 strikes against them. I'm thinking they should just come get the dishwasher and give me back my money. Customer service is awful.
10-05-2022 10:48 AM
Thank you for being a part of our Forums community and for reaching out to us.
I hate to hear your dishwasher had some damage, and that you were unable to reach the support you needed by phone. I would be happy to take a look and see how I can assist here. To begin, please send me a private message with the order details, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.