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New Member
Posts: 4
Registered: ‎11-27-2018

Damage to my home by delivery team

[ Edited ]

As a long time BB customer, having spent 10's of thousands of dollars with this company in the last 14 years I must say I am quite dissapointed. I have spent the last 6 hours of my day speaking with BB cust service twice, Geek Squad once, Sedgewick Claims twice, and finally FGO(who I guess is the subcontractor that actually made the delivery). I do understand these things take time but I was sent and email from Sedgewick stating the following


"As the third party administrator for Best Buy, Sedgwick is here to help bring this matter to a disposition, if needed. If FGO does not contact you by the end of the 5th business day on 10/30/18, please let me know. I will then step in and escalate your claim within FGO to contact you immediately regarding this matter." from Nicole {removed per forum guidelines} | Claims Assistant Sedgwick Claims Management Services, Inc. DIRECT  {removed per forum guidelines}


I especially love the Caring Counts part. Needless to say Sedgewick is a black hole of no information. The part I don't understand is why if I am a BB customer why is it up to me to follow up with these people? They are your customer and it is BB's job to make sure I have a good experience not Sedgewick. Sedgewick's job is to make sure BB has a good experience. With that being said, because I do not pay Sedgewick or FBO they could care less about my dissatifaction.


Best Buy Please Help.


New Member
Posts: 4
Registered: ‎11-27-2018

Re: Damage to my home by delivery team

Really Best Buy?!?! No answer at all?!?!
Posts: 2,320
Topics: 165
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Solutions: 134
Registered: ‎08-08-2017

Re: Damage to my home by delivery team

Hello dzip67,


Welcome to our community.  Before we go any further, thank you for your extreme patience while waiting for our response.  I am deeply apologetic that we were unable to reply to your message until now, and I appreciate you giving us the chance to help.


If my property sustained damage during any type of delivery or installation, there’s no doubt I’d want things to be fixed up right away.  I was unhappy to read that things seemed to have reached a stalemate between you and Sedgwick, but I’ll be glad to step in and see where we can go from here.


If you still need me to look into this for you, I’d be more than happy to; I would just need some additional information first  When you can, please send me a private message that includes the following:


  • Your full name
  • Email address
  • Phone number
  • Sedgwick claim number
  • Order number, or
  • Customer Service Pin from the bottom of your receipt


To send me a private message, just click on the blue button in my signature below labeled “Private Message”. 


I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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