Delivery & Installation

[Anneswimmer]

I had 3000 worth of damage to the walls, railing, ceiling, and other places in my house from a refrigerator install. I had been working with a Sedgwick claims representative until she stopped responding to voicemail and email. I have left numerous voicemails on the general voicemail line to try to receive an update about my claim and am extremely frustrated. I feel like Best Buy pushed me off on a company that they know won’t respond after I have read many of these forums. It is frustrating with the amount of time I have wasted trying to get this claim settled. How can I get this claim resolved and repair my home?

[Sarah-BBY Social Media Specialist]

Hi there, Anneswimmer.

Welcome to the Forums! It is exciting to welcome a new member, however I wish the circumstances were better. Anytime unexpected damage occurs, there is a process that must be followed, which does take some time. That said, it sounds like there have not been any recent updates, and we’d love the opportunity to get involved!

Your Private Message has been received. Our team will be connecting with you there shortly, where we can gather the information we’d need to move forward. Please keep an eye out for a message from us soon.

Kind regards,