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Posts: 1
Registered: ‎09-17-2019

Damage products and unable to return.

Hi, I recently ordered a 3.0 Cu. Ft. Mini Fridge in Best Buy store on Sep 09 and I also bought the 2 year warranty for it. They shipped the product to my house on Thursday Sep 12. However, when I opened the box, my fridge was damaged (there are many dents/holes) and I am very mad because I don't have time to go all the way to BB again. However, I managed to come on Monday Sep 16 and see if they can send any help, they said I had to bring the fridge back and I already claimed that I don't have a car to do that, if I did I would never let them ship. They were very unhelpful, irresponsible, and ignored me. I had to call BB by myself, talked to a lady and she was very confusing as well. She said she would send me a new one and I had to print out the return label by doing this and that. Okay, I followed her steps, cannot find out anything. I searched how to and still cannot see any return label for the damaged one. BB, I trusted you and I am now being treated like that is my fault. I already bought the warranty but they still treat me like that, what should I do to be treated right? I don't think I will ever bought anything from BB. Problems happen many times I know, but they way they solve it is time-consuming and irresponsible.

note: I am an easy customer, no stupid requests, not a hipper, but still be treated like that.

Posts: 3,229
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Registered: ‎11-29-2016

Re: Damage products and unable to return.

Good afternoon, kimlien2512,

 

Welcome to our forums, and thank you for sharing your feedback with us.  I’m sorry to hear your experience with your mini fridge delivery has been such a sour experience for you.  From what you’ve described, your experience thus far is far from the level of service we hope to provide our customers, and while I can’t undo the frustration this experience has caused up to this point, I am hopeful I’ll be able to provide a more positive experience going forward.

 

I see you’ve sent a colleague of mine a private message with some additional information regarding this order, and I’ll be replying to your message in a bit.  To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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