09-17-2019 11:01 AM
Hi, I recently ordered a 3.0 Cu. Ft. Mini Fridge in Best Buy store on Sep 09 and I also bought the 2 year warranty for it. They shipped the product to my house on Thursday Sep 12. However, when I opened the box, my fridge was damaged (there are many dents/holes) and I am very mad because I don't have time to go all the way to BB again. However, I managed to come on Monday Sep 16 and see if they can send any help, they said I had to bring the fridge back and I already claimed that I don't have a car to do that, if I did I would never let them ship. They were very unhelpful, irresponsible, and ignored me. I had to call BB by myself, talked to a lady and she was very confusing as well. She said she would send me a new one and I had to print out the return label by doing this and that. Okay, I followed her steps, cannot find out anything. I searched how to and still cannot see any return label for the damaged one. BB, I trusted you and I am now being treated like that is my fault. I already bought the warranty but they still treat me like that, what should I do to be treated right? I don't think I will ever bought anything from BB. Problems happen many times I know, but they way they solve it is time-consuming and irresponsible.
note: I am an easy customer, no stupid requests, not a hipper, but still be treated like that.
09-19-2019 04:30 PM
Good afternoon, kimlien2512,
Welcome to our forums, and thank you for sharing your feedback with us. I’m sorry to hear your experience with your mini fridge delivery has been such a sour experience for you. From what you’ve described, your experience thus far is far from the level of service we hope to provide our customers, and while I can’t undo the frustration this experience has caused up to this point, I am hopeful I’ll be able to provide a more positive experience going forward.
I see you’ve sent a colleague of mine a private message with some additional information regarding this order, and I’ll be replying to your message in a bit. To read my message, you’ll want to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
Speak to you shortly,