02-02-2019 11:59 AM
My name is Jose and I would like some help with an insurance claim status update. Its been over two months now and I've been calling the insurance number but no one ever picks up and the geek squad supervisor has no update as well. Before I get in to it, I want to give you the back story. I had an appointment with geeksquad autotech at the Bestbuy in Crystal city, Arlington VA. (1202 S Hayes St.) to have a back up camera installed. Two hours later the tech calls me and tells me that the back up lights are not working, so they can't install the back up camera. I knew the lights were working before I brought it in, so I knew the tech did something to cause this issue. When I go pick it up, he doesn't admit that he caused this and keeps stating that I brought it in like that and that I should take it to the dealer to fix it. As drive the car back home, I notice the rear turn signals are not working either and at this point I am 100% sure the technician caused this issue. Once i park the car I check to see if anything else is not functioning properly and to my suprise the rear hazard lights are not working. i head back to the store frustrated and request that they fix this issue but still insist to take it to the dealer to run diagnostics on why the rear lights are not working and that I would need to file a claim with an explination of what the dealer found that caused the rear lights to fail and they will forward it to their insurance. I speak to their supervisor and tell her to check the camera footage and that they should pay to fix the problem with my car. So I take my car to the dealer to diagnose why the rear lights are not working and they tell me that someone spliced into a wire by the rear lights and cause a module to short circuit. Since I need the car, I go ahead and tell the dealer to repair it. I take the estimate which contains the explination along with a few pictures showing the wire back to bestbuy to ask for reimburstment from their insurance. I drop off the papers and they tell me their insurance will contact me. Four days later they contact me and say their insurance requested a better explanation of why testing the wire (which is what the technician wrote on his postcheck paper) caused the lights to stop working. I explain to him that its obvious that the technician spiced the wire. I go to the dealer to ask for a better written explanation and then take that to bestbuy on 12/5/2018. Its been two weeks now and i still haven't received a call from their insurance. I called the supervisor on 12/19/2018 and she tells me that they requested that she send them the papers i gave her two weeks ago that morning and that she will call the insurance the following day. At this point I am not sure I actually believe the supervisor has even notified their insurance and I am down a bit over $1,400 for the repairs to my lights that the technician does not want to take blame for although he is the only one who worked on my car before the lights stopped working. Could anyone please help me out with this situation so I could recieve my reimburstment as soon as possible. feel free to message me if you have any additional questions.
02-03-2019 05:52 PM
Thanks for joining us at the Best Buy Community forums. I’m sorry to hear that you haven’t yet head back on your damage claim.
I’d like to look into this for you and see if I can get you back in touch with Sedgwick. Please reach out to me through a private message by using the link in my signature. Please include your name, email address, phone number, and claim number in that message.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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