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Posts: 1
Registered: ‎11-05-2021

Damage from fridge delivery

I had a refrigerator delivered last Wednesday (Oct 27th) and the delivery drivers damaged both the fridge and my property during installation. They took pictures and said they would file a claim and that I would hear from someone within a couple of days. It has now been more than a week and I have yet to hear anything.

Posts: 2,117
Topics: 211
Kudos: 85
Solutions: 58
Registered: ‎07-06-2009

Re: Damage from fridge delivery

Hello, smt2384,


Welcome to our Best Buy Support forums! Getting a new refrigerator should be an exciting time, but I can understand having it arrive damaged and having additional damage to your home occur would not be a welcome situation to be in. I wish you were joining us under better circumstances, but I'd be happy to look into this with you. 


If you have yet to hear anything still, could you please send me a private message with your full name, phone number, email address, and the order number? To send the message, you can simply use the button in my signature below. 





Melissa|Senior Social Media Specialist | Best Buy® Corporate
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