Delivery & Installation

[ljohns957]

Geek Squad delivered and installed new television for my 85 year old mother. That went very well. However when taking out old 25 year television they damaged her front steps. The Geek Squad did not tell her or me that this occurred. I talked to 2 managers at Best Buy. I showed them 9 photos I took. I was told Sedwick handles the claims.

I was given Sedwick number but have heard anything from them. Please help me with this situation.

[Trey-BBY Social Media Specialist]

Good Afternoon, ljohns957.

Welcome to the Best Buy Forums.

Thanks for reaching out. I'm sorry to hear that your mother's front steps were damaged. I'd like to look deeper into this for you and offer assistance where I can. Please send me a private message with your full name, phone number, email, and a claim number if you were provided one. You can send me a private message by clicking on the blue "private message" button next to my signature. Looking forward to speaking with you.

Kind regards,