02-20-2021 06:37 AM
02-20-2021 12:22 PM
Hey there, Joellehaggertyk,
While I do wish that your joining were under different circumstances, I appreciate you taking the time to reach out to bring this to our attention as this is a far cry from the experience we'd want any of our members to go through. It is never within our intentions for there to be any complications when delivering or installing a product, and I'd like the opportunity to look further into this and assist however possible. So that I can review these circumstances, can you please send me a private message that includes the following information:
You can send me a secure message by using the Private Message button below in my signature. I look forward to hearing from you!