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Member
Posts: 11
Registered: ‎01-11-2018

Damage and Sedgwick Claims not being responsive - dishwasher

Hello,

 

I am trying to see if you or someone else from best buy can help me.  I filed a claim through Best Buy which transferred me to Sedgwick Claims back in December and since then i have not been able to follow-up with anyone.  I have tried to reach the Sedgwick claim person for a long time and not able to reach her via e-mail and each time i call her the phone just rings and i hear her vmail but no option to leave a message.  The Sedgiwck claim person said i would be contacted by Installs Inc, i never heard from Installs Inc and so i sent them an e-mail and they said they never did the installation.  I called best buy installation and they confirmed that the installation was done through installs inc via their contractor.  Please see the full e-mail thread below.  is this something you can help with ASAP? 

 

The installation happened back in Dec 7th, while installing the hose that came with the dishwasher was faulty and caused water leakage all over the kitchen floor and i noticed few weeks later my basement ceiling and wall having water damage and it still continues to spread.  Best buy installers came back again on Dec 12th with a new hose and re-attached the dishwasher. 

 

thanks,

Wajid

 

 

Posts: 8,956
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Registered: ‎09-29-2008

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hey Wajid,

 

I would thank you for taking the time to reach out to us on this, and I am very sorry for how long it is taking to have your damage claim fully addressed. I also apologize that no one seems to be getting back to you on this. I did get your private message you sent John-BBY, and I thank you for the information I needed to look into this. I thought it would be better to respond publicly on this.

 

I have emailed Sedgwick on this asking them what the current status of your claim is, and asking them to contact you. Once I hear back from them I will post back to this thread.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 8,956
Topics: 83
Kudos: 314
Blog Posts: 47
Solutions: 358
Registered: ‎09-29-2008

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hey wajid98,

 

I did hear back from Sedgwick on this, and they advised me they will be contacting both you and the installation company to try and get this resolved for you. Have you heard from them? What is the current status of this?

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎01-11-2018

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hi Allan,

 

I did hear back finally from Sedgwick.  They have been very slow to respond and now once again the person at Sedgwick has gone dark and went on vacation without letting me know.  Now we have a basement that has been all taken apart, the water mitigation part has been completed but i am left hanging as the rebuild part is stuck as the contractor cannot start working until the Sedwick person returns and i cannot get a hold of anyone else.

 

Anything you can do to help here will be great.  It has been very frustrating experience with what was supposed to be a simple new dishwasher installation and now water leakage on my kitchen floor and damage to my basement. 

 

regards,

Wajid

Posts: 8,956
Topics: 83
Kudos: 314
Blog Posts: 47
Solutions: 358
Registered: ‎09-29-2008

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hey Wajid,

 

Thanks for reaching back out to me on this. I have emailed Sedgwick again asking for the current status of your claim, and for them to do what they can to get this resolved for you. Once I hear back from them I will post back to this thread.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 8,956
Topics: 83
Kudos: 314
Blog Posts: 47
Solutions: 358
Registered: ‎09-29-2008

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hey wajid98,

 

I did hear back from Sedgwick on this, and they advised me they talked to you today. They advised me they did get the estimate of damage from you, and they have escalated this to the installation company demanding a response. Let me know how this goes.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎01-11-2018

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hi Allan,

 

What i dont understand is why i am in the middle here?  Below is the response i received from Sedgiwck:

 

"We have forwarded the repair estimate to Installs Inc as you advised the Install team took the defective install kit with them on 12/13/17 and they have not responded to our email sent to the on 1/17/18. If they no longer have the install kit they would be responsible for the damage to your home due to spoliation of evidence. I will notify you when I receive a response." 

The fact is that this is between Best Buy (Sedgiwck) and the installation vendor that you guys use.  I need my home to be back to the condition that it was before the damage.  I did have the water mitigation work done by ServPro and now my basement looks like it exploded as its such a mess and i received the above response from Sedgiwck.  Does this mean i need to wait for Sedgwick / Best buy to hear back from the installation company, which has been more than 3 weeks?  for the construction company to repair and get my home back to normal? 

 

This has been a very very very frustrating experience with Best Buy and claims, etc. 

Posts: 8,956
Topics: 83
Kudos: 314
Blog Posts: 47
Solutions: 358
Registered: ‎09-29-2008

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hi wajid98,

 

Thanks for the additional information. Yes, that is exactly what that response means. Sedgwick reached out to the installation company asking them to make sure this gets taken care of, and we are merely waiting on the installation company to either get back to us, or to contact you directly. Damage claims can take a while to get resolved fully. If you need your home repaired sooner you would have to pay for the repairs out of pocket, and then be reimbursed if your claim is approved. I will post back once I hear back from Sedgwick.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎01-11-2018

Re: Damage and Sedgwick Claims not being responsive - dishwasher

So what you are telling me is that it can take 2+ months to get my home back in the state that it was prior to getting the new dishwasher installed and the mess that Best Buy / Installation folks did at my home?  This is actually unacceptable.  The installation was done in Dec 7th (which caused the leak) and then the installers came back on Dec 12th.  we are approach the 3 month mark now. 

Posts: 8,956
Topics: 83
Kudos: 314
Blog Posts: 47
Solutions: 358
Registered: ‎09-29-2008

Re: Damage and Sedgwick Claims not being responsive - dishwasher

Hey wajid98,

 

I have seen property damage claims take this long, and I have seen them completed in a much shorter timeframe. It all just depends on the situation. Since Sedgwick just reached out to the installation company today we do have to wait a bit to hear back on this. If we haven't heard anything by 2/7/2017 I will reach back out to Sedgwick, and follow-up with you.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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