Delivery & Installation

[timbersmustang1]

I purchased a washing machine from Best Buy. It caused damage to my home. I called Best Buy’s corporate number. They started a claim and said if I don’t hear from anyone to email their claims company Sedgwick. I didn’t hear back so I emailed Sedgwick. After a couple emails they finally replied. I have yet to hear from them again. I was given a number to call them and it’s just a voicemail. You CAN NOT speak to someone. I NEED SOMEONE TO GET BACK TO ME ABOUT THE DAMAGE TO MY HOME…. NOW!!!! It’s been over a month since I started this claim. It shouldn’t be this difficult!

[Deysha-BBY Social Media Specialist]

Hello, timbersmustang1,

Welcome to the Best Buy forums!

I appreciate you taking the time to join and write us about your washer situation. Having the need to work with an insurance company is complex enough without it being complicated by communications issues, and no resolution or communication forthcoming since you reached out. I'd like to help if I can, but will need some more details to begin.

In order to better assist you, please send me a private message with your Sedgwick Claim Number, full name, phone number, Customer Service PIN off your receipt or order number, and e-mail. To send it, click on the blue “Private Message” button next to my signature when logged in.

I look forward to your reply!