09-06-2021 06:42 PM
I bought all new appliance and spent more than $8K only to have the refrigirator have damage on the front. Customer service called me and told me I had three options. 1 Wait for a new refrigirator exchanges (couple of weeks wait), 2 They can order the replacement dooor and 3 They can apply $800 credit to my account. My wife and i talked and decided to go for the $800 credit as we are very busy and didn't want to deal with the delivery schedule. I called customer service and told them the options given to me and they said the credit would be applied in the next 10 days. 20 days passed and no credit. I called customer service and after 1 hour the customer service representative said they can not apply the credit and the amount was too large. I explained to them that i was offered that amount and it is not an amount that I made up!!! After all the back and forth they said they would mail out a gift card. I waited another 3 weeks and nothing came in the mail or email (electrocnically). I called again and after another 45 minutes custome service said the card had to be approved by a manager and ti would be mailed out. Waiting another 3 weeks and again nothing. I called again and now said it was issued digitally. Icalled that department and theres not record of a any gift card. I AM SO FUSTRATED and I am being given the run around. I have the case # each time I call but at then end I still have a damaged new refiigirator!!
Shame on Best Buy and they have lost a long time customer. I'm thinking of contacting the BBB.
09-09-2021 05:00 AM
No response from Best Buy customer service???
These are end user forums. Best Buy had a holiday weekend on Labor Day and there may be posts they have to catch up on. They are not ignoring your posting, but there is a large queue of posts on any given day. Hopefully they will reply to you soon.
09-09-2021 10:08 AM
Hi there, nismoduc,
Thank you for getting in contact with us here on our forums! I'd love to take a closer look at this with you.
To get started, can you please send us a private message verifying your full name, email address, and phone number? From there, we can see what our next best step will be.