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New Member
Posts: 2
Registered: ‎09-06-2021

Damage Refrigerator

I bought all new appliance and spent more than $8K only to have the refrigirator have damage on the front.  Customer service called me and told me I had three options.  1  Wait for a new refrigirator exchanges (couple of weeks wait), 2 They can order the replacement dooor and 3 They can apply $800 credit to my account.  My wife and i talked and decided to go for the $800 credit as we are very busy and didn't want to deal with the delivery schedule.   I called customer service and told them the options given to me and they said the credit would be applied in the next 10 days.  20 days passed and no credit.  I called customer service and after 1 hour the customer service representative said they can not apply the credit and the amount was too large.  I explained to them that i was offered that amount and it is not an amount that I made up!!!   After all the back and forth they said they would mail out a gift card.  I waited another 3 weeks and nothing came in the mail or email (electrocnically).  I called again and after another 45 minutes custome service said the card had to be approved by a manager and ti would be mailed out.  Waiting another 3 weeks and again nothing.   I called again and now said it was issued digitally.  Icalled that department and theres not record of a any gift card.   I AM SO FUSTRATED and I am being given the run around.  I have the case # each time I call but at then end I still have a damaged new refiigirator!! 


Shame on Best Buy and they have lost a long time customer.  I'm thinking of contacting the BBB.

New Member
Posts: 2
Registered: ‎09-06-2021

Re: Damage Refrigerator

No response from Best Buy customer service???  

Posts: 10,113
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Registered: ‎11-10-2008

Re: Damage Refrigerator

@nismoduc wrote:

No response from Best Buy customer service???  

These are end user forums. Best Buy had a holiday weekend on Labor Day and there may be posts they have to catch up on. They are not ignoring your posting, but there is a large queue of posts on any given day. Hopefully they will reply to you soon.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎01-17-2020

Re: Damage Refrigerator

Hi there, nismoduc, 


Thank you for getting in contact with us here on our forums! I'd love to take a closer look at this with you. 


To get started, can you please send us a private message verifying your full name, email address, and phone number? From there, we can see what our next best step will be.


Thank you!


Duncan|Social Media Specialist | Best Buy® Corporate
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