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Posts: 1
Registered: ‎10-30-2020

Damage Claim Ignored

I had a refrigerator delivered almost 3 weeks ago, during which there was extensive damange caused to our interior walls. The delivery men were great and immediately filed a damage claim, but I have not heard from anyone regarding the claim since then. I have called the Sedgwick claim contact number 3 different times, leaving voicemails including my claim number. All ignored. No one in the store could help me get in touch with the claims department. This has been a horrible experience and we will not be purchasing large applicances from Best Buy in the future. 



Posts: 1,041
Topics: 56
Kudos: 165
Solutions: 63
Registered: ‎11-30-2015

Re: Damage Claim Ignored

Greetings, mpwatson,


Thanks for joining our online community.

It's understandable that you'd like to get an update on your damage claim. I'm happy to reach out to Sedgwick on your behalf and request that they provide you with an update. I'll just need a little bit of additional information to get started. Please keep an eye out for a Private Message from me. While logged in, you can see your Private Messages by selecting the envelope icon in the upper right-hand corner of the screen. You may need to view the desktop version of the website to see it. You can also connect with me privately by using the button in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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