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Posts: 1
Registered: ‎03-30-2021


[ Edited ]

I want to file a dispute about a purchae i made on my  best buy on October,  I brouhgt a tv and the delivery should be in florida, I never received anything, and I already stard MAKING PAYMENT ON MY CREDIT CART.

I did call them so manytime about that,  sometime they said they create an account  and they will call me back, they didnt do anything, I dont know anymore what to do, because Best buy dont have any department to help cutomers, i dont know anymore what to do. so please help me find the a way to communicates to someone who can help me. best buy is a big company I never thougt  someone need help , ther is no one to help.

so please help me find my  TV or my money 


Case number:   {removed per forum guidelines}

{removed per forum guidelines}|  Lost Delivered {removed per forum guidelines}




Posts: 9,565
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Registered: ‎11-10-2008


Is this the Best Buy Credit Card or is this a personal credit card? If you did not receive what you paid for, you should have immediately from that day filed a complaint or file an inquiry with Best Buy to ask them why it did not arrive.


If you did not get an answer you could escalate it to a higher management. If all else fails, a call to the credit card company can start a dispute, but these are only effective if you start right away on the non receipt of the items and not report it several months later as we are almost in April 2021.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Registered: ‎11-30-2015


Greetings, Maugustin,

Welcome to the Best Buy Forum! Thanks for joining our online community, though I wish it were under happier circumstances.

Getting a new TV should be an exciting experience. How strange it is that the TV wasn't received! I'm happy to review things on our end to see what might have happened, however, I will need a little bit of additional information to do so. Please keep an eye out for an incoming Private Message by clicking on the envelope icon in the upper right-hand corner (you'll need to be logged in for it to work). If, for some reason, you don't receive my Private Message, you can connect with me privately using the button in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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