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Posts: 1
Registered: ‎07-08-2020

DELIVERY SCHEDULED, NO SHOW, NO CONTACT WHAT SO EVER. HORRIBLE. CAN'T EVEN REACH CUSTOMER SUPPORT

You guys have awful service. How do you schedule a delivery for a VERY expensive TV with the time frame 12-8 PM and then do not show up at all with absolutely no notice, call, text. And customer support is absolutely ridiculous with wait times of an hour and just not getting anywhere. This is absolutely ridiculous. We are so frustrated with your service. Waited all day for nothing. Now our order, which used to say SCHEDULED 12-8PM, now says we have to reschedule. I've tried calling so many times and staying on the wait list and all you people say is "We are so sorry" but then getting nowhere. I am so aggravated with this service. 

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Posts: 5,347
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Registered: ‎08-21-2017

Re: DELIVERY SCHEDULED, NO SHOW, NO CONTACT WHAT SO EVER. HORRIBLE. CAN'T EVEN REACH CUSTOMER SUP...

Hello, mrn1205,

 

Welcome to our community forums. I'm sure you're excited to receive this TV and I know I would be confused about it's status if I were in your shoes. Have you been able to get an update regarding this order since making this post?

 

If not, I would be glad to see what options I may have to assist you. I will need a few more details so I can begin to review this. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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