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Member
Posts: 18
Registered: ‎01-11-2022

Re: Horrible Washer and Dryer delivery/ refusal to install

EXACTLY the same thing happened to us except the installer refused to even leave the item - then took it - now 5 weeks later still no refund? WORST EXPERIENCE EVER! No update from Best Buy. 

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Member
Posts: 18
Registered: ‎01-11-2022

Re: Washer and Dryer Installation Complaint

We are still waiting for a $2300 refund for OVER 4 messed up deliveries, 1 driver refusing to install, hours spent on the phone and still NO appliance and no refund????????????

Member
Posts: 18
Registered: ‎01-11-2022

Re: Washer and Dryer Installation Complaint

Best Buy will you even respond?

Best Buy Employee
Posts: 2,557
Registered: ‎01-09-2015

Re: DELIVERY DRIVE STOLE MY WASHER

The forums are not intended for immediate assistance, if you need a more prompt response please call 1-888-BestBuy. If you’d like assistance here, please know that there is a queue and posts will be handled as soon as they reach your post. I’m sure that the moderators appreciate your patience as they help those who are ahead of you.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Member
Posts: 18
Registered: ‎01-11-2022

Re: DELIVERY DRIVE STOLE MY WASHER

I've spent over 24 hours on the phone to your customer service with absolutely no resolution!

Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: DELIVERY DRIVE STOLE MY WASHER

Hello, Hayley8.

 

Thanks so much for registering and reaching out to us through our Community Forums.  We noticed that you’ve also contacted us privately so we’d like to respond to you from that area and further our conversation.

 

Looking forward to chatting with you further.

Wesley|Social Media Specialist | Best Buy® Corporate
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