Delivery & Installation

[HayleyB]

EXACTLY the same thing happened to us except the installer refused to even leave the item - then took it - now 5 weeks later still no refund? WORST EXPERIENCE EVER! No update from Best Buy. 

[HayleyB]

We are still waiting for a $2300 refund for OVER 4 messed up deliveries, 1 driver refusing to install, hours spent on the phone and still NO appliance and no refund????????????

[HayleyB]

Best Buy will you even respond?

[jdogg836]

The forums are not intended for immediate assistance, if you need a more prompt response please call 1-888-BestBuy. If you’d like assistance here, please know that there is a queue and posts will be handled as soon as they reach your post. I’m sure that the moderators appreciate your patience as they help those who are ahead of you.

[HayleyB]

I've spent over 24 hours on the phone to your customer service with absolutely no resolution!

[Wesley-BBY Retired: Social Media Specialist]

Hello, Hayley8.

Thanks so much for registering and reaching out to us through our Community Forums.  We noticed that you’ve also contacted us privately so we’d like to respond to you from that area and further our conversation.

Looking forward to chatting with you further.