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Posts: 1
Registered: ‎02-01-2019

DELIVERY DOES NOT RING DOORBELL

Okay, I am honestly trying not to be LIVID here... but the delivery tried to call a phone # of a person at work to confirm delivery EVEN THOUGH WE HAD LEFT A DIFFERENT # WITH THEM. In addition, NOT only that — they don’t even try to ring the doorbell!!! RIDICULOUS — is the customer supposed to WAIT outside all day for a delivery?? Even after we confirmed we will be home for the delivery? This is ridiculous!!!

Also, CALLING customer service is ridiculous — they conveniently HUNG UP or somehow got DISCONNECTED 3 times... so fishy. I also called the number on the card from the sales specialist... HMM — line keeps ringing and ringing without an answer.

I want to cancel this order — what a waste of time and a headache.
Posts: 5,888
Topics: 77
Kudos: 551
Solutions: 336
Registered: ‎12-23-2016

Re: DELIVERY DOES NOT RING DOORBELL

Hi, Asdfgh,


I’m sorry to hear that there was an issue with the delivery on your recent order, and that you’ve had trouble getting in touch with our customer service team.


I would like to look into his order for you and see what options we have available for you. Please send me a private message, by using the link in my signature. I’ll need your name, email address, phone number, and order number.


Please also include those phone numbers you tried to call for support, as they may help me in looking into this.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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