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New Member
Posts: 2
Registered: ‎02-10-2019

DAMAGED PROPERTY-Sedgwick hasn’t responded SINCE August, 2018

So glad I came to this forum. Clearly BB hasn’t caught onto the scam their insurance company is running. I’ve had a claim number since August and no one will answer the Sedgwick phones and they don’t have voice mail boxes. I’ve been told by BB the situation has been escalated but even their attempts to receive information on the status of my claim, go ignored. I've also been told by BestBuy that the situation is out of their hands, once I receive a claim number. 


My wife was on this forum back in August and the moderators didn't like some of her honesty so some of her posts were removed. That's really not fair considering this is a forum of consumers trying to help and inform others on their experience with BestBuy. I realize they're trying to help with regard to Sedgwick, but the truth is in the emails that I have copies of, stating that there's nothing further that BestBuy can do. 


While BestBuy has replaced the damaged 30” wide refrigerator (thank you for that) that their install company destroyed, dragging it across the pavers in my front walkway, and stuffing it through my 30” wide doorway (with 1/2’ molding, which was removed by the refrigerator itself, taking the hydraulic arm and hinges to the storm door with it, and gouging out the solid wood front door) Their insurance company Sedgwick is just hoping I will go away if they ignore me long enough. 


Just dropping a line to let you know, I've been politely patient and quiet. Reading the posts in this forum which are hauntingly familiar is an absolute OUTRAGE and I'm no longer in the mood to be quiet.


I have a video of the install from the walkway to the kitchen would love to share but this forum doesn't make that easy to do. 


Come on BestBuy. If my insurance company neglected my customers this way, I can assure you, they wouldn't be my insurance company. Regardless of what they do right or wrong, either way, they're representing BestBuy. And because of Sedgwick, you've lost a very loyal commercial and residential customer. 

Posts: 3,031
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Registered: ‎04-18-2017

Re: DAMAGED PROPERTY-Sedgwick hasn’t responded SINCE August, 2018

Hello there, Jeffenpunlcorp,

I’m not entirely sure why you haven’t heard back from our support team if they’ve provided you the claim ID number, but I’m definitely wanting to make sure your claim is responded to.  I’m going to need some additional information from you to begin, and I’m grateful you’re allowing me the opportunity to help out, here on the Best Buy forums!


Because I’m not looking to belabor the point that you’re already knowing that Best Buy really can’t do much to assist, I’m wanting to make sure their team is contacted with your information, with the hope of a response to you and us.  We would never want our customer’s to be left wondering what is going on, and I’m looking forward to directing this to the proper support team to be seen.


I know you’ve stated that your wife reached out to us, and I’m wanting to make sure our Privacy Policy is being upheld, but please have the person who’s on the orders and the claim ID send me a private message with their full name, phone number, email address, and claim ID number.  Click the blue button in my signature line below to send the private message.

JJ|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎11-27-2018

Re: DAMAGED PROPERTY-Sedgwick hasn’t responded SINCE August, 2018

I feel your pain, been in the similar boat with Sedgwick since October with water damage issue. E-mails daily to to my actual claims adjuster and often with no response. I get no where with him unless I tackle him with multiple ways including a phone call, a voicemail and an e-mail.

I wish you all the best and hope you get a resolution soon.
New Member
Posts: 2
Registered: ‎02-10-2019

Re: DAMAGED PROPERTY-Sedgwick hasn’t responded SINCE August, 2018

Sorry to hear that. While Sedgwick did not follow up with my claim as requested (from August to last week) The Mod on here, after learning that I didn’t post original complaint on here, needed to correspond with my wife. At that point, he then told her that he would reach out to Sedgwick on our behalf. Within 24 hours, Sedgwick contacted the installation company stating that my claim was still unresolved. Sedgwick only deals with water damage claims. Damage made to the home, not water related, must go the rough the installation company. With that, the install company replied saying they can’t find the claim and asked Sedgwick to resend it. Sedgwick did and the install company called me and told me I have 13 days to send photos and estimates of my doors, door jam and pavers. If I didn’t comply, my claim will be would be closed in the 13th day. Nothing like waiting for 6 months, and then be given days to reply. They’ve received the videos and photos and will be sending estimates tomorrow. At least we’re on the right track, fast track, but on our way to resolving the claim.

I’m glad Sedgwick has working voicemail boxes now. Back in August, I had no such luck with my adjuster whom I never even got to speak with before everyone went silent, right after I got a claim number.
Maybe it wouldn’t have been this difficult had they explained to my wife a little better that they only deal with water damage. She just didn’t want to deal with the install company, again. (Who BB ended up sending to replace the new fridge that they damaged that was supposed to inspect the damage but never sent a supervisor and they guys had no idea what I was talking about) I’d say, lack of communication and denying responsibility was the issue. Greatful we had video of everything.

Good luck with your damage. The adjusters have no concept of what it’s like to live with damage and thankfully, mine was only cosmetic. Not sure I’d have been this patient had it been water damage.

Thanks for reaching out. Hope our information helps others and your claim gets resolved soon too.