04-12-2021 04:26 PM
04-15-2021 10:55 AM - edited 04-15-2021 10:56 AM
Thank you for joining the forums and writing to us about your experience.
This is not the kind of experience that Best Buy wants for our customers, so we appreciate the opportunity to learn and grow.
I do see that you are being helped by our Executive Support Specialists, please continue to work with them at this time.