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Posts: 1
Registered: ‎10-05-2021

Customized Certificate of Insurance needed for NYC Condo delivery_urgent

Hi there,

Hope anyone can respond to my message urgently.

I've purchased TV including in-home delivery (10/14) and wall-mounting services in the following date (10/15) from bestbuy.  For both ordered delivery and services, my NYC Condo requires customized COI.

I tried to get this contacting customer contact several times and no one could help me and it is soooo frustrating.

Please somebody help me to get this COI before my orders' delivery date.


Posts: 2,394
Topics: 222
Kudos: 167
Solutions: 84
Registered: ‎07-06-2009

Re: Customized Certificate of Insurance needed for NYC Condo delivery_urgent

Hello, ssong1030,


Welcome to our Best Buy Support Forums! Getting a new TV is certainly an exciting time, so I can understand the importance of getting the COI to ensure that your delivery and mounting is able to occur as scheduled. 


I'll be happy to look into this with you. Can you please send the following information to me via private message? To send the message, you can simply use the button in my signature below. 


  • Your full name
  • Your phone number
  • Your email address
  • Order number
  • Certificate holder name and full address. This is typically provided by the building owner or property management.
  • Is additional insured status or any other information requested by the building owner?

Once I have this information, I can get the COI requested for you. Please note I will be out of the office Friday and Saturday, so if a reply is received after 7 p.m. CT this evening, I will follow-up with you on Sunday. 





Melissa|Senior Social Media Specialist | Best Buy® Corporate
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