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Posts: 3
Registered: ‎12-30-2021

Customized COI

I have a dryer being delivered on Jan 22 and my building requires a customized COI. I have been dealing with Best Buy customer service all day - literally since 9am - and have gotten nowhere. I have been disconnected 4 times and I have been provided with an incorrect COI 3 times. I tried the chat function and they routed me to the call center again. I have no confidence that Best Buy customer service can help me. I'm at the point where tweeting at Best Buy to get someone's attention seems like a good idea. It's outrageous that I should have to spend this much of my time on something this basic. Can anyone on this forum help me? 

Posts: 3,495
Topics: 79
Kudos: 133
Solutions: 188
Registered: ‎10-19-2017

Re: Customized COI

Hello, EM1414,


Welcome back to the Best Buy forums!


I appreciate you taking the time to write us in regard to your request for a Certificate of Insurance (COI) so your delivery can be completed. That is definitely important! I’ll be happy to look into this for you.


First, I do need a little more information so I can start that inquiry. Since you mentioned needing a customized COI, what are the requirements? Also, so I can take a look at your account, please send me your full name, phone number, e-mail address, and order number in a private message. You should be able to send that information securely by selecting the “private message” button in my signature below. I look forward to hearing back from you!


Thank you,

Deysha|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or
Posts: 1,100
Topics: 60
Kudos: 141
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Registered: ‎07-23-2018

Re: Customized COI

This topic has been moved to Customer Service under the board Delivery & Installation for further review.