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Posts: 2
Registered: ‎07-26-2019

Customized COI request

Hi, I have a delivery coming next week and have been on the phone with several different Best Buy agents to get a customized COI but no one has been able to help me. I've been sent emails with directions to request them directly from the insurance provider only to have the insurance provider tell me the request has to come through Best Buy..., I've had agents say they'll get back and then I never hear from the again... it's been the craziest run around, I don't what else to do, I'm at my wits end!


Can someone help me please? I have all the information you'll require!

Posts: 619
Topics: 40
Kudos: 85
Solutions: 25
Registered: ‎07-23-2018

Re: Customized COI request

Hi there,


Thank you for connecting with us on the Best Buy Forums. We appreciate you thinking of Best Buy for the recent purchase, and it makes sense you’d want to have things squared away for a successful delivery. If you still need assistance, we’d be glad to see if we can offer our support!


For verification purposes, we will first need to gather some information regarding the purchase. Please send us a private message, by selecting the darker blue box next to my name below. Be sure to include your full name, email address, telephone, and order numbers. Once we have those details, we can access your order in our system, and see what can be done to get this taken care of.



Sarah|Social Media Specialist | Best Buy® Corporate
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