09-09-2022 09:14 AM
09-11-2022 04:13 PM
Thank you for your message and for sharing the experience you've had with the installation of your appliance. That's not something we like to hear from our customers. Can you tell me who you were working with concerning the pipe you say was damaged?
09-11-2022 09:15 PM
09-12-2022 09:09 AM
So the people you were talking with about the pipe didn't acknowledge that they damaged the pipe in your home? It would also seem that you were not told that you may be able to have the damages you reported may fall under a claim from Best Buy. Can you please send me a private message with your full name, email address and phone number so I can work to get you some answers. I look forward to your reply.
10-03-2022 08:16 AM - edited 10-03-2022 08:17 AM
Derald is out of the office at the moment, but I have taken the time to get all caught up here. It doesn’t look like he has received a response from his escalation on this. With that said, I recommend contacting our Sedgwick Customer Support Line at (877) 308-5510. I am confident that they can take a closer look into your claim and further assist.