03-28-2021 05:49 PM
Best Buy business Model: Charge customer for the wrong product, accept return of product and let it sit on dock for a week with idea who or where it belongs instead of issuing the refund to the customer. Then tell the customer, thats just the way it is, when customer gets saddled with the obligation to correct the issues that Best Buy created.
03-28-2021 05:11 PM
Total Scam. Return the product before you even get and you still get a run around and excuses as to why they are not refunding your money. IS Best Buy really so hard up for money they need to steal from customers?
03-29-2021 05:02 PM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your return. Generally, it can take a few weeks for a mailed in return to be processed, and refunded. Our customers are always able to bring an item into any of our Best Buy stores for an immediate return, and faster refund. I am more than happy to take a look into this for you.
First, I am going to need some more details from you. Using the blue button next to my signature, please send me a private message with your order number or Customer Service PIN off your receipt, full name, phone number, and e-mail address. I look forward to hearing from you.
03-29-2021 08:46 PM
03-30-2021 11:35 AM
Thank you for the response, ftryon1969.
My apologies for not being able to gather all of this information from your original post, and missing the fact that the item in question was a double wall oven. Again, I am more than happy to look into this for you. If you would like for me to do so, please send me a private message with your order number or Customer Service PIN off your receipt, full name, phone number, and e-mail address. I look forward to hearing from you.