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New Member
Posts: 3
Registered: ‎03-28-2021

Customer service WIN

Best Buy business Model: Charge customer for the wrong product, accept return of product and let it sit on dock for a week with idea who or where it belongs instead of issuing the refund to the customer. Then tell the customer, thats just the way it is, when customer gets saddled with the obligation to correct the issues that Best Buy created.

New Member
Posts: 3
Registered: ‎03-28-2021

Re: Best Buy Credit Card

Total Scam. Return the product before you even get and you still get a run around and excuses as to why they are not refunding your money. IS Best Buy really so hard up for money they need to steal from customers?

 

Posts: 2,918
Topics: 36
Kudos: 88
Solutions: 148
Registered: ‎10-19-2017

Re: Customer service WIN

Hello, ftryon1969,

 

Welcome to the Best Buy Forums!

 

I appreciate you taking the time to write us regarding your return. Generally, it can take a few weeks for a mailed in return to be processed, and refunded. Our customers are always able to bring an item into any of our Best Buy stores for an immediate return, and faster refund. I am more than happy to take a look into this for you.

 

First, I am going to need some more details from you. Using the blue button next to my signature, please send me a private message with your order number or Customer Service PIN off your receipt, full name, phone number, and e-mail address. I look forward to hearing from you.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎03-28-2021

Re: Customer service WIN

First off, I didn't mail back a double wall oven. The installers took it back same day because it was to small for the opening. So your rebate time is wrong. I paid with my card so immediate return is possible just not used due to the great customer skills you have at best buy. Always the customer to bear the burden
Posts: 2,918
Topics: 36
Kudos: 88
Solutions: 148
Registered: ‎10-19-2017

Re: Customer service WIN

Thank you for the response, ftryon1969.

 

My apologies for not being able to gather all of this information from your original post, and missing the fact that the item in question was a double wall oven. Again, I am more than happy to look into this for you. If you would like for me to do so, please send me a private message with your order number or Customer Service PIN off your receipt, full name, phone number, and e-mail address. I look forward to hearing from you.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!