Delivery & Installation

[spcwms61]

I was scheduled for TV installation and setup, confirmation email received and delivery was supposed to be on 2/26/22 between the hours of 1-8pm.  Called customer service to once again confirm that installation would be done today and was told that they had no record of delivery. 

Once again, I did receive confirmation email, however customer service representative stated that delivery would have to be rescheduled since there were no more available slots today.  When asked why I would not get the order today I could never get a straigt answer from customer service representative, just kept on repeating that I would have to reschedule.

What good is getting a confirmation email if you are for whatever reason gonna get bumped off the delivery schedule. I think a company as big as Best Buy should work with the customer to make things right if deliveries that were confirmed are not fullfilled.  Needless to say I never got a straight answer as to why my delivery was bumped, when asked to speak with manager I was on hold for almost  30 minutes after which time call was disconnected. 

Better training for customer service representatives and Best Buy should fulfill confirmations on deliveries , if not try and make it right with the customer.  I will never deal with this company again due to the experience I had to go through with delivery and installation.

[Rich-BBY Retired: Social Media Specialist]

Hello, spcwms61, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Having no one shop up for an installation is not ideal, and I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,

[spcwms61]

Here is the information you requested.

Full name:  Sandra {removed per forum guidelines}/ Colton {removed per forum guidelines}

email:  {removed per forum guidelines} /  {removed per forum guidelines}

{removed per forum guidelines} /{removed per forum guidelines}

Order# {removed per forum guidelines}