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New Member
Posts: 4
Registered: ‎07-22-2021

Customer Service?????

18 months ago I buy a 58 inch TV from Best Buy.  I buy a 2 year warranty and it dies a few days ago.  Geek squad comes out and says too expensive to fix, another TV.  I set up for delivery and pick up of the old TV yesterday, and no one shows up or calls.  I finally reach someone (I had to initiate the call) and they tell me they will reschedule.  They did, 10 days from now to pick up and 12 days to deliver.  I called their number and said I am not going to wait two different days.  They said we will reschedule.  New emails say pick up in 13 days and delivery in 14 days.  Call again, system won't take one day.  The TV can be picked up, 12 miles away and it will take them 14 days to drive 12 miles.  20 Mule Team Borax?  I just want to complete my last transaction ever with Best Buy,.

Posts: 173
Topics: 7
Kudos: 44
Solutions: 2
Registered: ‎08-02-2019

Re: Customer Service?????

Welcome to our community, trhgoblue,

 

Thank you for reaching out to us. A new TV would be a welcome addition to any home. I always enjoy a mini monster movie marathon when purchasing a new TV, and I can understand your concerns if it seems to have stopped working so soon into its lifespan.

 

While it sounds like things may not have gone to plan, I’m relieved to hear that you were able to receive approval to exchange the original faulty unit. This all said, I can understand your desire to ensure that the replacement device is ready for immediate use. I wanted to let you know that I would be happy to take a deeper look into the situation and go over our options.

 

To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-22-2021

Re: Customer Service?????

No private messages, my trust level is nonexistent right now.

Posts: 173
Topics: 7
Kudos: 44
Solutions: 2
Registered: ‎08-02-2019

Re: Customer Service?????

We use private messages to ensure that your personal information remains safe and secure when working together online. Should you change you mind please don’t hesitate to reach out to us, as I would be happy to assist.

 

More on our Privacy Policy can be found here.

Scott|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎07-22-2021

Once again

I have an appointment, second time because no one showed up at the first one, and same results on a different day.  No show, no call, no care.  What a joke, tired of dealing with morons.

Posts: 3,077
Topics: 37
Kudos: 97
Solutions: 156
Registered: ‎10-19-2017

Re: Once again

Hello, trhgoblue,

 

Thank you for reaching back out to us!

 

I appreciate you taking the time to write us regarding your delivery situation. Getting a new TV is meant to be an exciting time, and I am saddened to learn this was not your experience. I am more than happy to review this for you.

 

First, I am going to need some more details from you. Please, send me a private message by clicking on the blue "Private Message" button next to my signature. Send your order number, full name, phone number, and e-mail address. I look forward to hearing back from you.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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