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Posts: 1
Registered: ‎11-19-2022

Customer Service at Best Buy Woodland Hills

I want to praise Ulises from this store as well as others who were kind and helpful. I had a bad experience at the appliance area. No one was happy to help. They all seemed irritated when asked for help. The manager who took my information was clearly having a hard time helping and could not wait to get me out of the way. He asked me for my apartment number and he didn’t write it. I believe he did it on purpose because I had mentioned that his staff was not pleasant. I.believe he sabotaged the order. Either way, I went through many hoops to finally spread to someone and get help. I don’t believe that Best Buy honors this type of behavior because they will end up like Fry’s Electronics. Hire people that have the skills to handle people who use our hard earned money to spend it at Best Buy and not elsewhere.
Posts: 131
Topics: 2
Kudos: 23
Solutions: 11
Registered: ‎11-24-2021

Re: Customer Service at Best Buy Woodland Hills

Hello, Customer77,

 

Welcome to the Best Buy Forums!

 

Trouble with an appliance order is always frustrating, but I am glad that we were able to get things sorted out for you! We aim to make every purchase experience with us a positive one, but it would seem we dropped the ball a bit here. I would like to document this order experience for you on our Corporate systems, can you send a Private Message with the information below so that I can look up your My Best Buy account?

 

Name

E-mail Address

Phone Number

Order Number

 

^Josh

Josh|Social Media Specialist | Best Buy® Corporate
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