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New Member
Posts: 1
Registered: ‎07-24-2020

Custom Certificate of Insurance Needed

My wife and I purchased a dishwasher and have the delivery/installation scheduled for August 3.  I see Best Buy has a general COI but my building requires a custom one completed or else they won't allow the installation team into the building.  I tried calling customer service, but was told to call a number that is no longer in service.  


Thank you!

Best Buy Employee
Posts: 2,403
Registered: ‎01-09-2015

Re: Custom Certificate of Insurance Needed

I'm sure you've already found this page, but I'll link it here anyway:



I always point my clients to this quote:


"A customized COI (naming specific parties on the COI) would not change the underlying coverage afforded by the referenced policies to such parties."


I can understand smaller business that may or may not have coverage for work performed in your particular city/county/state and how a custom certificate protects against that sort of gap.  Best Buy and it's subsidiaries operates and entire fleet of vehicles with thousands of individual crews anywhere we transact business.  The coverage is more than ample and the COI specifies any state specific variations should the property management be concerned.  With the extra traffic due to the online shopping spike caused by the COVID-19 pandemic, I'm not even sure the moderators will have time to reach your post before the installation date.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 6,269
Topics: 213
Kudos: 452
Solutions: 319
Registered: ‎08-21-2017

Re: Custom Certificate of Insurance Needed

Good afternoon, Dman1973,


Thank you for taking the time to visit our community forums. I would be happy to help you with this certificate so we can get this order delivered for you. 


I will need a bit more information so I can begin working on this for you. Can you please send me a private message that includes your:


Full name
Email address
Phone number

Order number

Building requirements


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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