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New Member
Posts: 6
Registered: ‎09-12-2019

Custom COI

Hi, 

 

I need a custom COI for my building, I have not placed the order yet. Please help. 

 

I also need to request a smaller delivery van/truck, has to be under 8 feet in height. 

Geek Squad Agent
Posts: 3
Registered: ‎08-13-2019

Re: Custom COI

Hello regaoffice,

 

Thanks for reaching out on the forums!

Have you tried placing a call for this information? 

We have a dedicated line for assisting with both of the requests you listed: 1-800-304-1259

They should be able to send a small truck request and submit a form for custom COI.

They may ask for you to email them a copy of the Custom COI request that should have been given to you by the condominium office/leasing office/receptionist. It will include all the information of who needs to be listed on the COI.

 

Please allow 2-3 business days for the custom COI to be emailed to you after submission by our teams.

 

Sincerely, 

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 6
Registered: ‎09-12-2019

Re: Custom COI

I have been on the phone for three hours. No one was able to help. 

New Member
Posts: 1
Registered: ‎09-12-2019

Re: Custom COI

Same here.  This is insane.  I am just going to cancel the order.

New Member
Posts: 6
Registered: ‎09-12-2019

Re: Custom COI

I am very disappointed. Applicances services never answers. Never called me back 

New Member
Posts: 6
Registered: ‎09-12-2019

Re: Custom COI

They lied to me sayin they can accomondate easily. 

New Member
Posts: 6
Registered: ‎09-12-2019

Re: Custom COI

I can't believe a big company would be so.... 

Posts: 317
Topics: 26
Kudos: 50
Solutions: 15
Registered: ‎07-23-2018

Re: Custom COI

Hello, regaoffice,

 

We appreciate you connecting with us here on the Best Buy Forums. In some cases, customers need to obtain a certificate of insurance, prior to arranging their deliveries. We’d be happy to see if we can help, as it sounds like you were having a hard time connecting with the Geek Squad Client Care team. I see you’ve sent a few messages, so I will be replying there. Please keep an eye on your inbox for a message from our team soon.

 

Kind regards,

Sarah|Social Media Specialist | Best Buy® Corporate
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