Delivery & Installation

[Shewolf114]

Hello- I called customer services to request a custom COI be completed as well as a hold harmless agreement signed. I was given an email address to send both to. Our delivery is scheduled for Thursday. I would sincerely appreciate it if someone can help me expedite this asap. I would really hate to have delay the delivery. Please- if someone could reach out to me- I would really appreciate it.

[VanessaT-BBY Social Media Specialist]

Hey there,

Thank you for reaching out to us here on the Forums! I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send me a private message with your full name, email address, phone number and order number?

I look forward to your response.

[Shewolf114]

Hello Vanessa - and Team-

I responded via private message last night. I apologize for the urgency but my building is being very insistent. I have also emailed the template for the COI and the Hold Harmless agreement to Risk Management as I was directed to do yesterday from an individual at the call center. 

I can resend the email to whomever necessary but I would sincerely appreciate it if this was addressed quickly. The instalation is scheduled for tomorrow. (also - if Best Buy is using a third party to send the TV - I can work with them to get the Custom COI and Hold Harmless agreement- I would just need to know who the company is)