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Posts: 6,667
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Registered: ‎08-21-2017

Custom COI Requests

[ Edited ]

When our delivery teams visit multi-unit properties with common areas, customers are often asked to provide a copy of Best Buy's Certificate of Insurance (COI) to allow Best Buy to enter the premises and deliver product or perform services. We offer a standard form that addresses most requirements, but some buildings may need additional information.


If needed, our team can request that a custom COI be generated to make sure your delivery goes smoothly. These requests can take up to two business days to be completed, so contacting us as soon as possible is recommended to prevent any delays.


To request a custom COI, please send a private message to myself or another moderator, our usernames end in -BBY, that includes your:

  • Full name
  • Email address
  • Phone number
  • Order number
  • Building requirements

Please be aware ​that Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. If you are not listed as the original purchaser of this order, we will be unable to provide this custom COI to you.


You can send a private message by clicking on the blue button at the bottom of this post or by clicking on the profile of one of our moderators and selecting “Send this user a private message”

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-07-2021

Customized COI Needed today

Hi all,

I have been trying to get a customized COI for a delivery today. Please advise.
New Member
Posts: 3
Registered: ‎07-29-2021

Updated COI needed!

Updated COI needed!   Best Buy canceled my delivery again and now the customized COI that I was given is invalid.  I contacted the person who helped me last time, but have not heard back.  Can someone please help me with this?

New Member
Posts: 1
Registered: ‎10-29-2021


I also need an indemnity agreement for my co-op before a delivery and installation can occur. I have been on the phone with customer service multiple times. No one has been able to help me. 

New Member
Posts: 1
Registered: ‎11-15-2021

need customized COI urgently



Urgent need of customized COI.   I have an upcoming delivery and installation of a gas range and our coop management would not take the general COI.  Any help would be greatly appreciated.  Thank you

New Member
Posts: 1
Registered: ‎11-19-2021

Custom COI needed for Tuesday delivery in NYC

Urgent — I need a custom COI for a washer delivery on Tuesday in NYC — how can I get that?
New Member
Posts: 3
Registered: ‎12-30-2021

Customized Certificate of Insurance

Hi! I have a refrigerator that needs to be delivered and installed. I sent my building the downloadable COI and they are requiring a customized COI. The delivery was supposed to happen tomorrow, 12/31, but I had to reschedule to 1/5 because of the COI issue.


Can you help me with this? I can provide my building's requirements - I need to be listed, my building needs to be listed, and the managing agent needs to be listed. I'm so frustrated because I called Customer Service twice already to ask about this and they told me it wasn't possible. The third time I called, the woman said she would help me and she sent me a customized COI without getting my building requirements and then I was disconnected. It was only through doing a google search and getting a hit for this forum that I saw others had requested a customized COI. I don't want to have to reschedule the delivery again and I'll need the COI to cover the installation as well. 

New Member
Posts: 1
Registered: ‎02-27-2022

Re: Custom COI Requests

PM sent for custom COI.
New Member
Posts: 1
Registered: ‎04-12-2022

Custom COI for NYC Building (Dishwasher Installation)



I have an upcoming dishwasher installation on Thursday, April 14, and need a custom COI and Covid waiver (both of which I have examples of) in advance for my building to approve the work.


Is anyone able to assist?




Posts: 3,495
Topics: 79
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Solutions: 188
Registered: ‎10-19-2017

Re: Custom COI Requests

This topic has been moved to its own thread under the board Delivery & Installation for further review.