Delivery & Installation

[cjg4819]

Hello,

I have reached out to multiple contacts within your customer support team to process this custom COI and each COI we have received has been incorrect. We have a sample COI from our association on how the COI needs to be filled out exactly. I have asked customer service if there is a way I can email them this COI Sample so that it is done properly and they said there is no way. I need to get this done ASAP and need to send this sample to somebody so that I can submit to my association before our TV delivery. Please let me know if there is someone I can send this to.

Thank you

[SeanM-BBY Social Media Specialist]

Good morning, cjg4819,

Welcome to our forums!  As someone who’s helped my parents with deliveries to their condo just a few months ago, I know how important it is to get your COI not only as soon as possible, but completely accurate as well.  While it’s disappointing to hear obtaining one from us hasn’t gone as smoothly as we would expect, I’ll be happy to see what I can do to get you the COI you’re looking for.

For me to get started, I’ll need you to utilize the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• Certificate holder name and full address
• TV delivery date
• TV delivery address
• If additional insured is required, I’ll need the full list of additional insured(s) as they must be shown on the certificate

Hope to hear from you soon,

[cjg4819]

I have privately messaged you some information. Thank you!

[SeanM-BBY Social Media Specialist]

Good morning, cjg4819,

Thank you for letting me know!  I just got your message, and I’ll be replying momentarily.

Regards,