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New Member
Posts: 2
Registered: ‎08-14-2021

Continuous rescheduling of order

[ Edited ]

This nightmare began with an order of a TV on July 31, 2021. So naturally, we were extremely excited because our current TV took a turn for the worse and is no longer functioning.

 

On that Sunday, July 31, I placed an order {removed per forum guidelines} with a scheduled delivery of Tuesday, August 2. On Monday, August 1, I received a text asking that I schedule a TV delivery. I ignored this message because I already had the product scheduled for delivery. When the order did not come on Tuesday, I gave the delivery team until Thursday to arrive, figuring they were running behind. By Friday, when the product did not arrive, I knew this system was a huge cluster.

 

And, oh, by the way, I spoke with a 'specialist' in one of the initial sets of calls when trying to determine where my order was. That specialist was on the Geek Squad who ASSURED me the product was in stock and that I would definitely get my order. Obviously, that never happened. Absolutely ridiculous...

 

Skip forward to Monday, August 8, when I came to realize my CC had already been charged for a product that had yet to be delivered (illegal practice, Mr. Best Buy!!!). I called Best Buy to cancel the order immediately and refund my money.

 

I returned to BestBuy.com, found the same TV with a reduced price, and ordered it again. ({removed per forum guidelines})  Curious, if this TV is nowhere to be found with no indication there were none in stock OR back-ordered, how is it you are selling something you do not have. If you are betting on the come ({removed per forum guidelines}) again illegal? I will find out...

 

Best Buy confirmed this most recent order in a text. And low and behold, you will never guess what text I got next. It was a delivery confirmation. I honestly thought this was going to be it. It is now Wednesday, August 11 at 18:23 CDT. I really thought I was going to get my TV finally. But hang on, folks, there is more, don't you know...

 

Nearly an exact 2 hours later, I receive a text telling me there is a delay with a new estimated delivery time. No worries, I can accept a delay, once, MAYBE twice...

 

On Thursday, August 12, I get NOT ONE but TWO requests to reschedule my order. Oh, we know why by now, don't we? The product is not on hand. Lord only knows where the TV is.

 

I call again on Friday, August 13, 2021, to, for THE LAST TIME, give you a chance to make it right. I get onto a call with someone from the Geek Squad again, a nice guy named Ryan. The two of us were able to get a laugh out of this whole mess.

 

He sees there are 5 units SOMEWHERE; but who knows where. But he and I feel COMFORTABLE about this order and delivery this time for Monday, August 16.

 

I first receive a delivery delay notification, today August 14, only to be followed by another text asking that I rescheduled the delivery.

 

I have given Best Buy every chance I can think of since July 31, 2021.

 

In no time was there EVER a status of backorder or out-of-stock. So what is the problem? You run a horrible organization.

 

I do hope this comment and story get escalated. It is being posted on every social site imaginable to give everyone the caveat emptor they need to hear.

 

You need to stop charging folks credit cards until they take delivery of the product! FTC - Hello?

 

Good luck,

Highlighted
Posts: 1,038
Topics: 57
Kudos: 135
Solutions: 59
Registered: ‎07-23-2018

Re: Continuous rescheduling of order

Hello, borgar0805,

 

Thank you for visiting our online community. This is a great place to come to learn about new products, interact with other members, or request support from the moderators. Our team is always happy to help, whenever we can. I’m sure you have been looking forward to having your new television delivered, which is why I am sorry to learn things have not gone as planned. Receiving multiple notifications to reschedule the service, after being informed the unit was available, would be confusing. If I were in your position, I would certainly be seeking further guidance and support. I’m glad you’ve connected with us, as I’d like to investigate the order for you.

 

When convenient, please send a Private Message. To access the order details, I will need to confirm your full name, email address, and telephone number. To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-14-2021

Re: Continuous rescheduling of order

I sent you a private message with the information you requested. Did you receive it?

Posts: 1,038
Topics: 57
Kudos: 135
Solutions: 59
Registered: ‎07-23-2018

Re: Continuous rescheduling of order

Hello again.

 

Thank you for checking in with me. Your Private Message was received, and I had responded on Monday. You should be able to access our Private Message conversation, by selecting the orange envelope icon, which is located near the top right corner of the screen. My typical schedule is Sunday through Thursday. If you reply while I am out of the office, I will reconnect with you, when I return.

 

Best,

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!