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Posts: 1
Registered: ‎09-01-2020

Continued problems with customer service

[ Edited ]

We bought a washer in late May, and it arrived scratched. I called Customer Service and, long story short, the CSR told me he was authorized to issue a refund for $140. That seemed fair and because we are loyal customers, I said that a gift card was fine; no need to send cash money. I waited until early August, and nothing came. So I called again. CSR told me he could only authorize $100, and I asked for his supervisor, a nice young man who told me that because of my hassle, he'd go ahead and authorize the original offer of $140. That was (I think) 3 weeks ago, possibly more, and nothing has happened yet. No card, and no email (promised by the supervisor). I have been patient but now I'm getting ticked. This is not what I am used to from Best Buy. Please advise how you will fix this.



Byron {removed per forum guidelines}

{removed per forum guidelines}

Posts: 1,020
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Registered: ‎10-19-2017

Re: Continued problems with customer service

Hi, Byron,


Welcome to our Best Buy forum community, and congratulations on your new washer! We know that getting a new appliance is a big deal, so we're honored that you decided to place your order with us. It sounds like things with the delivery or installation didn't go as planned, but I'm glad that someone was able to offer compensation to try and turn your shopping experience around.


That said, it hurts to hear that you keep having such a hard time getting that offer fulfilled. Usually a gift card would arrive in a plain white envelope within 15-business days, so it saddens me to learn you're still waiting on yours. I'd be happy to take a deeper look into what's going on and try to help. For us to get started, can you please use the "Private Message" feature in my signature below to send over your full name, phone number, and email address so we can look into this further?



Elle|Social Media Specialist | Best Buy® Corporate
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