09-12-2020 08:12 PM
09-15-2020 02:07 PM
Hi, andy0196, and welcome to our online community!
Thank you for reaching out to us on our forum. I completely understand your frustrations with this situation, as I agree that it should not take that much time and effort to simply schedule a TV exchange. I apologize for the inconveniences you endured throughout the process.
That being said, is this still scheduled for the September 21 date you mentioned? Please let me know if there are any ongoing issues with this exchange.
In addition, I'd like the chance to formally document your experience. It's important for us to hear and record feedback like yours, as Best Buy is constantly looking for ways to improve our support options and overall customer experience. Please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.
All the best,