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Posts: 1
Registered: ‎03-31-2022

Computer paid for but never delivered

I ordered an expensive laptop from best buy and had it shipped to my address. Fedex said they delivered it, even saying I signed for it, when no delivery driver has even come to my address.

 

I filed claims with both Fedex and BestBuy but neither company is doing anything about it. They just reference a pdf from fedex that said it was delivered. I wouldn't be on here posting if I had the laptop.

 

I also disputed the charge with my credit card provider. This is unacceptable customer service from two big companies.

 

Can someone help me resolve this issue. I do not want to pay for a much need computer twice.

Posts: 11,642
Topics: 371
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Solutions: 378
Registered: ‎09-29-2008

Re: Computer paid for but never delivered

Hey, sears1jc,

 

We appreciate you taking the time to connect with us on this, and if you did not receive this laptop I can certainly understand you being concerned that it is showing as having been delivered. If the package was signed for at the delivery address, you would need to work with local law enforcement to have them investigate what happened to the delivered laptop. We would of course fully support any law enforcement investigation in any way we can. If you have disputed the charge with your credit card company we would leave this in their hands to resolve moving forward. If you do have any specific requests of me please send me a private message with your name, phone number, email address, and order number. To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 11,642
Topics: 371
Kudos: 293
Blog Posts: 46
Solutions: 378
Registered: ‎09-29-2008

Re: Computer paid for but never delivered

Hey, sears1jc,

 

After I posted this I see you have been communicating privately with Andy-BBY on this, and I will leave this in their hands.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!