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Posts: 2
Registered: ‎12-02-2022

Computer Delivered to the wrong address

On 11/20/222 I ordered a computer.  

On 11/21 I received a text from Shipt saying it was delivered.  It was not.  The Shipt employee advised me to look for it in the neighborhood and then contact BestBuy.  I did.  The representative said it was delivered to a home with a black door.  

I did not find the home.

I called BestBuy and a replacement was ordered

This day by day could not be fulfilled.  I was never told why.  Until someone said it was being reviewed by a verification department.  

I called day after day.  Until Black Friday, when the item was sold out.  

I asked to cancel the order for a refund.

This has been in "review" for 7 days.  No contact, no information.  There is a picture of the original item being delivered to the wrong house.  

I am now out 649.99 and I have no computer.  I had to get it at a higher price from a different merchant.  So I'm now out that money as well.  I need someone to help. 

Customer service says to wait.  I've done that.  I need someone to take charge to get me an answer.

Posts: 116
Topics: 1
Kudos: 12
Solutions: 8
Registered: ‎11-24-2021

Re: Computer Delivered to the wrong address

Greetings, pparkhill, 

 

Welcome to our Best Buy Community Forums.

 

Thank you for your purchase and taking time out of your day to tell us about your journey. Awaiting a refund is never ideal and I'd be happy to look into this further for you. To get started, send a private message that includes your full name, phone number, email address and the order number for the computer. 

 

I look forward to hearing from you.

 

Sincerely,

Tina|Social Media Specialist | Best Buy® Corporate
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