12-02-2022 04:56 AM
On 11/20/222 I ordered a computer.
On 11/21 I received a text from Shipt saying it was delivered. It was not. The Shipt employee advised me to look for it in the neighborhood and then contact BestBuy. I did. The representative said it was delivered to a home with a black door.
I did not find the home.
I called BestBuy and a replacement was ordered
This day by day could not be fulfilled. I was never told why. Until someone said it was being reviewed by a verification department.
I called day after day. Until Black Friday, when the item was sold out.
I asked to cancel the order for a refund.
This has been in "review" for 7 days. No contact, no information. There is a picture of the original item being delivered to the wrong house.
I am now out 649.99 and I have no computer. I had to get it at a higher price from a different merchant. So I'm now out that money as well. I need someone to help.
Customer service says to wait. I've done that. I need someone to take charge to get me an answer.
12-02-2022 05:05 PM
Welcome to our Best Buy Community Forums.
Thank you for your purchase and taking time out of your day to tell us about your journey. Awaiting a refund is never ideal and I'd be happy to look into this further for you. To get started, send a private message that includes your full name, phone number, email address and the order number for the computer.
I look forward to hearing from you.