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Posts: 1
Registered: ‎07-10-2021

Completely Frustrated With Delivery of Appliance

I need someone to help me that will actually help. I ordered a GE profile cooktop back in March. I had it scheduled for delivery in April...did not show. Another in May....Did not Show.....another suppsed to be today....did not show. I do not get an e-mail or phone call and when i log into my Best Buy account, i need to schedule another delivery time. 


Calling your "Help" line is also a complete nightmare. Just today...I spent an hour and a half (I really did) to speak with 4 different individuals and the last one said that I needed to speak with someone in their distribution office and tried to connect me. I was on forever hold and then i tried for you to call me back....did not work twice. 


I just need an answer on when i will be getting my stove and no-one can give me a direct answer. The only answer I am getting is that there is a delay....but that does not mean you can work with GE and get an answer on when you will get it...that would be the customer service thing to do. 


I would appreciate a direct communication with someone that I can speak with as all of the interactions have been a complete waste of time and 4 months waiting for a range....that seems more than a little excessive. I appreciate it. 



Posts: 354
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Completely Frustrated With Delivery of Appliance

Hello, erikcarruth!


Thank you for joining our community here on the Best Buy Forums. I know that I personally enjoy spending time in my kitchen and that a new cooktop can be an exciting and important purchase. I am happy to look into this further!

To start, please send a private message with my full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 



Jenni|Social Media Specialist | Best Buy® Corporate
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